Torus Oro

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Complaint Status

Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions for access or usage of www.Torus Oro.com website or its iOS and android applications.

The domain name ‘www.torusoropms.com’ (hereinafter referred to as “Website” or “the Site”) is owned and operated by Torus Oro Portfolio Management Private Limited and its subsidiaries (“Company”, “Torus Oro”, “we”, “us”, “Torus Oro”) , a company incorporated under the Companies Act, 2013. Your access to the Site is subject to the terms, conditions and disclaimers appearing on the Site (“Terms and Conditions”), and all applicable laws. By accessing, browsing and/or using the Site, you accept, without limitation or qualification, the Terms and Conditions, which together with our privacy policy and any other applicable policies which are incorporated herein by way of reference or available by hyperlink on the Site, shall govern Torus Oro’s relationship with you in relation to this Site. Accessing Torus Oro on its online technology platform through any medium, including but not limited to the website, on mobile phones and such other devices, is also subject to these Terms & Conditions. These Terms & Conditions supersede all previous oral and written terms and conditions (if any) communicated to you and shall act as an Agreement between Torus Oro and users.

Minimum Age: You must be 18 years of age or older to use the Site. It is not intended for those under the age of 18. You represent and warrant that you are 18 years of age or older and are fully able and competent to enter into, and abide by, the contract created by the Terms and Conditions.

Terms and Conditions Cover All Users: By using the Site, you agree to be bound by the Terms and Conditions, whether you are a “visitor” (which means that you simply browse the Site) or you are a “registered user” (which means that you have an Investment Account with the Site to avail the Services or any part thereof, as provided on the Site). Each time you use the Site, the current version of the Terms and Conditions will apply. Accordingly, when you use the Site, you should check and review any changes since the last version. Please review carefully all of the Site’s Terms and Conditions before agreeing to them and accessing the Site by reading through all of the sections appearing below and reviewing all of the linked Terms and Conditions:

  1. Definitions
    1. “AMC” shall mean and include Asset Management Company.
    2. “Torus Oro” or “us” or “we” or “our” or “Torus Oro” or “Company” shall mean and refer to Torus Oro Portfolio Management Pvt Limited. and its subsidiaries
    3. “User/user”, “You/you”, “Your/your” means any person or visitor or registered user who views, browses, accesses or uses the Site.
    4. “Use” or “Using” means to browse, access, view, copy, availing Services or other benefit from using the Site;
    5. “Services” means the service of access to the financial products and services of Torus Oro through its online technology platform, on the terms and conditions as mentioned.
    6. “Force Majeure Event” means any event due to any cause beyond the reasonable control of Torus Oro, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
    7. “The Site” or “Website” or “Torus Oro Website” means www.Torus Oro.com which includes, any other platform where the Site can be accessed from on mobile phones and such other devices, like, mobile application (whether or not on android or IOS) or any other platform as provided by Torus Oro.
    8. “Registered User/Registered user/ registered user” shall mean and include the visitors who have Investment Account with the Site to avail the Services or any part thereof, as provided on the Site.
    9. “SIP” shall mean Systematic Investment Plans.
    10. “NAV” shall mean Net Asset Value.
    11. “Account” shall mean the account opened with Torus Oro by registered users, for use of the Site or making investment through the Site.
    12. “Vendors” shall mean all third-party service providers employed by either Torus Oro or AMCs to deliver Services to users. Such vendors include, but are not limited to payment gateway provider, web-based transactions aggregator etc.

  2. Website Use

User acknowledges that in accessing and using the Services offered by Torus Oro, user may utilize the content and Services offered on the Torus Oro website. User agrees to follow the terms and conditions for the use of Torus Oro website as may be specified on the Site from time to time. Notwithstanding such acceptance of the Torus Oro website Terms, user acknowledges and agrees to the following, that:

  1. Torus Oro is a SEBI registered Portfolio Manager (INP000008251)
  2. User Investment Account will be activated after Torus Oro completes the verification process on the personal information provided at the time of enrolment and in accordance with the.
    1. Know Your Client (“KYC”) guidelines issued by the Securities and Exchange Board of India (“SEBI”).
  3. User shall not to copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Site, except that which user may download for personal, non‐commercial use.
  4. User will not use the Site for any purpose that is unlawful, or prohibited by these Terms. User also agree that user will not use the Site in any manner that could damage, disable or impair the Site or interfere with any other person’s use or enjoyment of Torus Oro website.
  5. The software and hardware underlying the Site as well as other internet related software which are required for accessing the Site are the legal property of the respective vendors. The permission given by Torus Oro to access the Websites will not convey any proprietary or ownership rights in the above software/ hardware. User agree that User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software/hardware underlying the Site or create any derivative product based on the software / hardware.
  6. The data and information provided on the Site does not constitute advice and shall not be relied upon by the user while making investment decisions.
  7. Torus Oro does not, and is not obliged to, offer all mutual fund schemes for investment. By limiting the number of schemes on the Site, Torus Oro does not make any representation as to the quality, bona fides or nature of any AMC or mutual fund scheme, or any other representation, warranty or guaranty, express or implied.
  8. User agrees that the information and assistance provided on the Torus Oro website are true to the knowledge of Torus Oro and should not be construed as investment advice, and that Torus Oro shall have no liability for any discrepancy in any such information or assistance.
  9. Torus Oro is not responsible for the availability of content or other services on third party sites linked from the Torus Oro website. User agrees and is aware that access of hyperlinks to other internet sites are at user’s own risk and the content, accuracy, opinions expressed, and other links provided by these sites are not verified, monitored or endorsed by Torus Oro in any way. Torus Oro does not make any warranties and expressly disclaims all warranties express or implied, including without limitation, those of merchantability and fitness for a particular purpose, title or non‐infringement with respect to any information or services or products that are available or advertised or sold through these third party websites.
  10. Torus Oro has the absolute discretion to amend or supplement any of the Torus Oro website Terms at any time without prior notice for such changes. Any such amendment shall be effective immediately. It shall be User’s responsibility to review these Terms and Conditions periodically for any updates/changes.
  11. An account may be created offline, without accessing the Torus Oro website. In the event User creates an investment account offline, user understands and acknowledges that these Terms and Conditions for use of the Torus Oro website will continue to be applicable to user for the use of the Services.
  12. Mere use of the Website, shall be construed as your intent to contract with us and shall constitute your binding obligations, with us.
  13. User understands that it is user’s responsibility to check the Torus Oro website Terms carefully before accessing or using or transacting on our website.
  14. As long as User complies with these Terms and Conditions, we grant user a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. User acknowledges and understands that use of the Site shall be at your own risk and has the discretion of not using the Site.
  15. Torus Oro shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the Torus Oro to perform any of its obligations under these terms and conditions or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure event continues.
  16. All information, content, materials, products (including, but not limited to text, content, photographs, graphics, video and audio content) on the Torus Oro website is protected by copyright in the favour of Torus Oro under applicable copyright laws and is also protected otherwise under general intellectual property law.
  17. All information submitted by user to Torus Oro whether through the Torus Oro website or otherwise shall be deemed to be the property of Torus Oro, and Torus Oro shall be free to use any ideas, concepts, know‐how or techniques provided by such users at the Torus Oro website, in any manner whatsoever.
  18. Not all the products and services offered on Torus Oro’s website are available in all geographic areas and user may not be eligible for all the products or services offered by Torus Oro on the Site. Torus Oro reserves the right to determine the availability and eligibility for any product or service.
  1. Availing of Services

Service(s) shall be availed in accordance with the Terms and Conditions mentioned herein. User agree that Torus Oro and / or the mutual fund and/or the vendors may at their sole discretion vary the terms and conditions or withdraw any of the facilities provided herein from time to time. User hereby irrevocably and unconditionally grants no objection to Torus Oro and the respective mutual funds and their vendors to collate the transaction details relating to the investments in mutual fund units done by user on the online technology platform of Torus Oro and transmit such transaction data to the concerned AMC / mutual fund or vendors for further processing of user transactions.

  1. Registration of the User

User shall provide the required details and the documents for the purpose of the registration and enrolment:

  1. For the purpose of registering on the Site:
    1. Name, Email address and Mobile number to be provided.
    2. Password to be created.
    3. Third party account credentials in case the user decides to sign in to Services through a third party site or service.
  2. In case the user is not compliant with SEBI Know Your Client (“KYC”) guidelines and/or does not have a Common Account Number (“CAN”) then, either some or all of the following details and documents may be required for the purpose of enrolment and using the Services of Torus Oro:
    1. Pan Card details
    2. Address Proof
    3. Bank Account Details
    4. Bank Account proof
    5. KYC proof

The above provided information/details shall be uploaded by the User in soft copy form on the Website at the time of enrolment. Once the information is received by Torus Oro, Torus Oro shall co-ordinate with the User, for obtaining self-attested hard copies from the registered users. Upon completion of the attestation requirements, the documents shall be provided to the concerned regulatory authority/AMCs or their vendors for the purpose of opening an account for the transaction to be made by the users.

Kindly Note: In the event, if any discrepancy is found, in any of the information provided by the user, for example, information in any of the documents provide does not match with the adjoining documents, such mismatch shall lead to the rejection of the documents. The privacy of the documents provided or any such personally identifiable information provided to Torus Oro, shall be maintained in accordance to the privacy policy of the website.

User agree and understand that no change of address, mobile no., e‐mail id and / or bank details can be allowed for such accounts, unless a duly signed hard copy of such written request is sent to the AMC / Mutual Funds or their vendors for signature verification and other formalities. User agree that any and / or all information that may be provided by you to Torus Oro from time to time, including but not limited to contact information, address and tax‐related information or any other information required under existing or future KYC, CAN or other norms and laws, may be shared by Torus Oro with the mutual funds/AMCs or their vendors, legal and tax consultants in compliance with the extant legal provisions from time to time.

There may be an exit load applicable to certain mutual fund schemes which is mentioned in the respective offer documents including Scheme Information Document (SID) /Key Information Memorandum (KIM) and addendums issued thereto from time to time (collectively referred to as “scheme related documents”). User shall read all the scheme related documents before investing.

Investments from persons from the country other than India may not be permitted in certain mutual funds. Torus Oro/ AMCs/ their vendors/their respective trustee companies shall not be liable for rejection of an application by mutual funds, where the investor is a person from a country other than India or such other prohibited investor as may be specified in the respective scheme related documents from time to time.

Purchase requests made through Torus Oro’s online technology platform shall be processed by the respective mutual funds/AMCs only after funds sufficient to cover the purchase price and other costs and charges have been received by the respective mutual funds/AMCs. Payments towards the purchase price and other costs and charges shall be made by the registered users directly in the name of the respective mutual fund scheme(s) through the payment gateway made available by Torus Oro and/or vendors. If for any reason the mutual fund is unable to allow a transaction for purchase or redemption of the full quantity of units such as transacted by a registered user through the online technology platform of Torus Oro, the respective mutual fund/AMCs shall be entitled to process a lesser quantity of units being purchased or redeemed (as the case may be) by such registered user. In such a case, neither Torus Oro nor the AMCs, their respective trustees shall be responsible for the non‐execution of transactions for the entire quantity or the remaining quantity of units.

Transaction rights for SIPs will be pursuant to the registered user executing the instructions, in the manner and form as prescribed by Torus Oro and/or vendors and / or mutual funds on the online technology platform from time to time. The instructions will be applicable to all SIP transactions whether presently existing or to be opened in future. User agrees that, upon granting such instructions for SIP transactions, user will be bound by the terms of the relevant SIP scheme of the mutual fund to which user subscribes.

User agrees and acknowledges that any transaction done or purported to be done by user before the cut off times on a business day as may be intimated by Torus Oro to user from time to time, would be processed on the same day. Any transactions done on the online technology platform of Torus Oro after the prescribed cut off time will be deemed to be received on the next working day and will be processed accordingly.

User acknowledges that the units of the scheme shall be allotted, redeemed or switched, as the case may be, by the respective mutual funds / AMCs at the applicable NAV of the concerned mutual fund scheme as specified by Torus Oro and consistent with the terms of the Scheme. However, Torus Oro shall not be liable for any loss that may arise to user as a result of incorrect NAV applied on units allotted to user by the mutual fund.

User acknowledges that any transactions done on a holiday would be processed on the next business day and the NAV would be applicable as per the respective scheme related documents.

User acknowledges that transactions once placed cannot be cancelled. However, user can withdraw the mutual funds or the mutual fund units, under the following two options:

  1. User can decide which mutual fund or the number of units of Mutual fund to be sold;
  2. User can sell the mutual fund or the units of Mutual fund by himself;

Upon such withdrawal of the mutual fund or the units of Mutual fund, the settlement amount towards the mutual fund or the units of Mutual fund shall be credited to the registered account of the user within 2-3 bank working days as per industry standard timelines.

User acknowledges that any application for redemption, purchase or exchange or any other instruction must be correct, complete, clear and unambiguous in all respects and should conform to the prescribed procedure/documentation and regulatory requirements, failing which, Torus Oro /AMC/vendor reserve the right to reject the same and in such a case Torus Oro/AMC/vendor/trustee shall not be responsible for any consequence arising there from.

User has read and understood the contents of the Scheme related Document and the details of the scheme and you have not received or been induced by any rebate or gifts, directly or indirectly, in making investment. User hereby declares that the amount invested/to be invested by you in the scheme(s) of Mutual Fund (s) is derived through legitimate sources and is not held or designed for the purpose of contravention of any act, rules, regulations or any statute or legislation or any other applicable laws or any notifications, directions issued by any governmental or statutory authority from time to time.

  1. Link to Third Party

Torus Oro may provide you links to third party services (“Third Party Services”). You agree to use the Services at your sole risk and that we shall not have any liability to you for content that may be found to be offensive, indecent, or objectionable. User understands that certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Third Party Services, you acknowledge and agree that Torus Oro is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. TORUS ORO DOES NOT WARRANT OR ENDORSE AND DOES NOT ASSUME AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON FOR ANY THIRD PARTY SERVICES, THIRD PARTY MATERIALS OR WEB SITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES.

  1. No Objection from the User(s)

User acknowledges and grants no objection to Torus Oro to do or place transaction requests for the User on the online technology platform of Torus Oro and at user’s own risk and cost, all or any of the following acts, deeds matters and things:

  1. To forward user transaction data and requests to the respective mutual funds/AMCs/vendors with respect to the instructions and orders of sale, purchase, transfer, splitting and consolidation of mutual funds units.
  2. To transmit to the mutual fund and/or the corresponding AMC and/or their vendors, information relating to user nomination/changes in investment plan/ any other changes made through the online platform.
  3. To obtain and forward to the AMC/its Authorized Registrar user’s information as available in the KYC records, including user signature(s). User agrees that such records may be used by the AMC/Authorised Registrar for authorizing the transactions that may be submitted by user in physical/offline mode.
  4. To contact user regarding matters pertaining to the operation of user account including, but not limited to, servicing of users requests, communication of special offers, new product launches and product recommendations. This consent will override any registration for Do Not Call (“DNC”) / National Do Not Call (“NDNC”).
  5. To obtain user’s information as available in KYC records including user’s signature to provide various services for user’s benefit.
  1. Account Statement

User agrees and acknowledges that it shall be the obligation of the AMC and not of Torus Oro to regularly send to the Registered Customer such communications as required under the SEBI Regulations.

  1. Fees and Charges

While currently, Torus Oro charges a fee for the offered Services, user acknowledges that Torus Oro reserves the right to charge a different fees in the future for the Services or any other services offered by Torus Oro. Any such changes will be communicated by Torus Oro via email 30 days ahead of implementation, and will be displayed on the Torus Oro website. Under such circumstances, user has the option to transfer its assets out of its Account without incurring any costs payable to Torus Oro. User agrees and understands that any such charges/fees that Torus Oro may choose to levy will be in addition to those levied by the AMCs, if any. All fees, charges and reimbursement of expenditure shall be paid or made in full by user without any counter claim, set off or withholding. All liabilities and obligations of the registered user(s) hereunder to Torus Oro/mutual fund/AMCs/vendors/trustees of the AMC shall be joint and/or several, as the case may be.

  1. LIABILITY OF TORUS ORO
    1. Torus Oro shall not in absence of gross negligence on the part of Torus Oro, be liable to user for any act, omission or delay by the mutual fund or for any claims which user may suffer or incur as a result of or in course or discharge by Torus Oro or its employees, officers, directors, nominee or agent of Torus Oro’s duties. Without prejudice to the above, Torus Oro shall not be held liable for any loss or damage or failure to comply or delay in complying with its obligations under these Terms and Conditions which is caused directly or indirectly by any event or circumstances beyond Torus Oro’s reasonable control. These include system failure, network errors, delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot, civil commotion and/or war.
    2. User further agrees that Torus Oro shall not be held liable for any losses, damages, expenses, costs, liabilities and claims of whatsoever nature caused by fraudulent or unauthorized use or access of user information, and/or signatures.
    3. Torus Oro will be under no duty to verify compliance with any restrictions on user’s investment powers.
    4. Torus Oro will not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of any defects or imperfections or mechanical or other failure with relation to computer, cable, telex, telephone or postal system. While Torus Oro will make every effort to have its computer systems available at all times, Torus Oro makes no guarantees with respect to the availability of such systems. Torus Oro will make every effort to resolve availability issues such as network problems, virus attacks etc. in an expeditious manner. Notwithstanding these, Torus Oro will as such not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of lack of such availability.
    5. Torus Oro shall not be liable for any loss or damage caused by reason of failures or delay of the mutual fund and/or its authorised service provider to deliver any units purchased even though payments have been made for the same, or failure or delay in making payment in respect of any units sold, though they may have been delivered and user shall hold Torus Oro harmless and free from any claim in respect thereof. Torus Oro shall also not be liable for any delay, failure or refusal of the mutual fund and/or its authorised service provider in registering or transferring units to user names or for any interest, dividend or other loss caused to user arising there from.
  2. ONLINE PAYMENT – PAYMENT GATEWAY TERMS

The funds transfer for purchase of units of mutual funds will be done by using an Electronic Payment Gateway facility, ONLY internet banking facility shall be offered for transaction on the Site, through a third party net banking service provider registered with the Reserve Bank of India. User cannot use or permit the use of the payment gateway or any related services for any illegal or improper purposes. Users shall utilize the Electronic Payment Gateway at their own risk. These risks would include but not be limited to the following risks and Torus Oro/AMC/trustees of the AMC/any vendor, disclaim all liability and responsibility for any claims, losses, damages, costs of what so ever nature arising due to such risks:

  1. Misuse of Password: If any third party obtains access to user password of the Torus Oro Account, such third party would be able to transact on Torus Oro’s online technology platform. User shall ensure that the terms and conditions applicable to the use of the Net Banking password as contained in the Electronic Payment Gateway for Net Banking are complied with at all times.
  2. Internet Frauds: The Internet per se is susceptible to a number of frauds, misuse, hacking and other actions, which could affect payment instructions given using Electronic Payment Gateway or the transactions done using Torus Oro’s online technology platform. Whilst Torus Oro shall aim to provide security to prevent the same, there cannot be any guarantee against such Internet frauds, hacking and other actions. User shall separately evolve/evaluate all risks arising out of the same.
  3. Mistakes and Errors: The filling in of applicable data for transfer would require proper, accurate and complete details. In the event of user account receiving an incorrect credit by reason of a mistake committed by any third party, the concerned mutual fund/AMC or the bank shall be entitled to reverse the incorrect credit at any time whatsoever without the consent of the User. User shall be liable and responsible to Torus Oro/ concerned mutual fund /concerned AMC and accede to accept instructions without questions for any unfair or unjust gain obtained by Torus Oro/ concerned mutual fund /concerned AMC as a result of the same.
  4. Technology Risks: The technology for enabling the transfer of funds and the other services offered by the Electronic Payment, Torus Oro and any vendors could be affected by virus or other malicious, destructive or corrupting code, program or macro. The site of Torus Oro, vendors or the bank may require maintenance and during such time it may not be possible to process the user request. This could result in delays in the processing of transactions/payment instructions or failure in the processing of transactions/payment instructions and other such failures and inability. User understand that Torus Oro disclaims all and any liability, whether direct or indirect, whether arising out of loss of profit or otherwise arising out of any failure or inability by Torus Oro/bank/mutual funds/AMCS/vendors to process any transaction/payment instructions for whatsoever reason. Torus Oro/AMC/trustee company of the AMC, authorised registrars of the AMC and/or any vendors shall not be responsible for any of the aforesaid risks.
  5. Limits: Torus Oro may from time to time impose maximum and minimum limits on funds that may be transferred by virtue of the payment transfer service given. User realizes and accepts and agrees that the same is to reduce the risks of the user. User shall be bound by such limits imposed and shall strictly comply with them.
  6. Indemnity: User shall indemnify Torus Oro/mutual funds/AMCs/trustees to the AMCs/authorized registrar of the AMC/ vendors from and against all losses and damages that may be caused as a consequence of breach of any of the Electronic Payment Gateway for net banking and the terms and conditions mentioned herein above.
  7. Authentication of the Transaction: User is authorized to make transaction only with and from the bank account(s) registered on the Site. Banks have all the right to cancel, reject and/or unauthorize the transaction made by the user, from any other account, details of which is not registered or provided to Torus Oro. Such payment which is rejected by the banks shall be notified or intimated to the user, in the morning of the next business day.
  8. Transaction Verification: The transaction made by the user, whether approved or rejected, using the Site shall be subject to the following level of verifications:
  9. Torus Oro level: Transaction to be rejected in case the bank account though which the payment is made, is not registered with Torus Oro;
  10. Transactions aggregator Level: Transaction made from the bank account which is different from the account details provided by Torus Oro to the transactions aggregator.
  11. AMC Level: Final, rejection shall be made by the AMC, upon receiving the transaction details.
  12. Withdrawal of Facility: Torus Oro shall be entitled to withdraw this service at any time without assigning any reason whatsoever.
  13. Binding nature of above terms and conditions: By use of this facility, user shall deemed to have agreed to all the above terms and conditions and such terms and conditions shall be bound on the user in the same manner as if user has agreed to the same in writing.
  1. FUNCTION OF TORUS ORO

Any information contained in Torus Oro brochures or other materials or otherwise communicated by Torus Oro shall not be construed as investment advice and that all decisions to purchase or sell units made by user shall be on the basis of personal judgment arrived at after due consideration. Torus Oro does not in any manner:

  1. Guarantee payments on any units; or
  2. Guarantee liquidity of any units; or
  3. Make any offer to buy back any units; or
  4. Guarantee the redemption or repayment of any units on maturity; or
  5. Guarantee the payments of interest or dividend; or
  6. Promise, indicate or guarantee any returns; or
  7. Guarantee any good delivery.
  8. Subscribe to units of mutual funds on behalf or in name of user or collects payments from user for the units so purchased by user for remitting it further to the AMCs; or
  9. redeem /sell the units held by user or on its behalf or in its name; or
  10. unilaterally instruct the mutual fund and/or the corresponding AMCs with regards to nomination/changes in investments plan/any other changes; or
  11. sign any document on behalf of or in the name of user for purchase, sale or redemption of units; or
  12. collect, receive and / or give receipts and discharges for any sum including dividend, interest or income arising from the units and does not sign and/or endorse dividend and interest warrants on user’s behalf or in user’s name; or
  13. correspond with or gives notice to the mutual fund/AMCs on behalf of or in the name of user, except for transmission of transactions done or purported to be done by user on the online technology platform.

Torus Oro does not offer any advice and nothing herein or on the Torus Oro website shall be construed as investment advice by user.

Torus Oro does not, and is not obliged to, offer all mutual fund schemes for investment. By limiting the number of schemes on the Site, Torus Oro does not make any representation as to the quality, bona fides or nature of any AMC or mutual fund scheme, or any other representation, warranty or guaranty, express or implied

Any sum invested through Torus Oro account is not a deposit with Torus Oro and is not bank insured. The same is not endorsed or guaranteed and does not constitute obligations of Torus Oro or any of the subsidiaries associates or affiliates companies whose role in only as described in these Terms and Conditions. Investments in mutual fund are subject to investment risk, including the possible loss of principal amount invested. The value of the units purchased or not purchased will fluctuate. If user redeems the units/shares purchased, user may receive more or less than user has/had paid depending upon NAV of the units in the fund or trust at the time of redemption. Past results are not a guarantee to future performance. Past performance may or may not be sustained in the future.

  1. NOTICES/CORRESPONDENCE

Any notice or other correspondence addressed by Torus Oro to user may be addressed to the emai address provided by the user at the time of enrolment. If according to user there is any discrepancy in the particular or details of transaction or account of statement then, it shall be the responsibility of the user to intimate the same to Torus Oro and to the concerned mutual fund/AMC/authorised registrar of the AMC in writing within 7 (seven) working days of receiving notice thereof, falling which such transaction, statement or account (as the case may be) shall be deemed to be correct and accepted by user and users shall not be entitled to question the correctness or accuracy thereof.

  1. USER INFORMATION

User shall provide any and all information that may be required by Torus Oro/AMC/authorised service providers of the AMC from time to time in compliance with existing legal norms and regulations, including but not limited to contact information, address and tax‐related information and any information required under existing or future KYC and CAN norms and laws. User agrees that Torus Oro/AMC/vendors may take steps to verify the veracity of such information provided and shall co‐operate with Torus Oro/AMC/vendors in providing all information requested by Torus Oro. User acknowledges that failure to provide such information in a timely manner may result in ineligibility to avail of some or all of the services of Torus Oro and that Torus Oro/AMC/Trustees of AMC shall in no way be held liable for any losses of whatsoever nature resulting from such failure to provide information on part of the user. Any information provided by user may be required to be shared with relevant regulatory/statutory authorities and user authorises Torus Oro to provide all information to such regulatory / statutory authorities as and when required. The information shall be provided by the User and shall be governed in accordance with details provided in the Privacy Policy.

  1. TERMINATION OF THE SERVICES

In case the user violates this agreement, or any local or international laws, Torus Oro may, at any time and at its sole discretion, terminate the user’s Torus Oro account and/or prevent user from accessing the Site and/or Services at any time and at its sole discretion. You’re free to stop using Torus Oro and/or terminate your account with Torus Oro at any time. Please refer to our Privacy Policy, to understand how we treat information you provide to us after you have stopped using our Services.

  1. REGULATORY CAUTION

Mutual Fund investments are subject to market risks, read all scheme-related documents carefully.

  1. GOVERNING LAW

All disputes and differences arising out of, under or in connection with these terms and conditions or anything done hereunder shall be within the exclusive jurisdiction only to the courts of Mumbai. These terms and conditions are subject to and shall be construed in accordance with the laws prevalent in India.

  1. UNENFORCEABILITY

In the event that any provision of these terms is held unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced with an enforceable provision that comes closest to the intention underlying the unenforceable provision. Other agreements may apply to specific products and services offered through the Site. The terms of the Client Agreement and any other agreements applicable to a specific product or service supersede these terms. We may change these terms at any time without notice, and any such change will be effective immediately. Section headings are for convenience only.

  1. Investment Advisory Services

In case you are availing for Torus Oro Advisory Services, below mentioned are scope, pricing and terms and conditions of same:

  1. SCOPE OF SERVICES – INVESTMENT ADVISORY SERVICES OFFERED
    1. Asset Allocation: The InvestmentAdviser will provide, explain and assist in the formulation of a robustframework for the Client’s assetallocation based on the amount of Asset under Advice (AuA), both strategicallyand tactically, with due attention to the risk profile and reward expectationsof the client
    2. PortfolioFormation and Construction: The Client shall be provided with one time specific Advisory for portfolioallocation on securities to be traded in the portfolio, on a non-binding andnon-discretionary basis.
    3. Portfolio Review: Investment Advisor will provide a free review portfolio of client as per mutual consent between IA and client forcontract period not exceeding 12 months from date of agreement.
    4. No services other than those mentionedin this Agreement, are implied or guaranteed, except as individually negotiatedand confirmed in writing between the Parties.
  2. RISK FACTORS
    1. Securities investments are subject tomarket risks and there is no assurance or guarantee that the objective of theinvestments will be achieved.
    2. As with any investment in securities,the value of the Client’s investments can go up or down depending on the factorsand forces affecting the capital market. The Investment Adviser is neitherresponsible nor liable for any losses resulting from such factors.
    3. The information on investments issubject to external risks such as war, natural calamities, and policy changesof local / international markets which affect stock markets
  3. Declaration by the Investment Adviser
    1. We shall not manage funds andsecurities on behalf of the client and that we shall only receive such sums ofmonies from the client as are necessary to discharge the client’s liabilitytowards investment advisory fees.
    2. We shall not, in the course of performingthe services to the client, hold out any investment advice implying any assuredreturns or minimum returns or target return or percentage accuracy or serviceprovision till achievement of target returns or any other nomenclature thatgives the impression to the client that the investment advice is risk-freeand/or not susceptible to market risks and or that it can generate returns withany level of assurance.
  4. ADVISORYFEES

In consideration of the services beingoffered by the Investment Adviser under this Agreement, an upfront fee as mutually discussed shall be charged to the Client.

  1. DISCLAIMER

The Investment Adviser shall not beliable for any loss of any nature suffered by the Client based on the servicesrendered by the Investment Adviser. Further, Investment Adviser makes noguarantee of the investment returns that will be experienced by the Client inthe application of the Client’s investment program based on the analyticalresearch and investment Advisory services provided by the Investment Adviser.The Client shall at all times keep suchinformation / data and material provided by the Investment Adviser strictlyconfidential and will not use, share or disclose such information to any thirdparty.

  1. MISCELLANEOUS

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Site. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. You and Torus Oro agree that these Terms and Conditions are the complete and exclusive statement of the mutual understanding between you and Torus Oro, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms and Conditions.

  1. Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Grievance Officer, at pmscompliance@TorusOropms.com or write at the following address:

Mr. Anushree Kubde
Compliance Officer
Torus Oro PMS
Address:C 1802, Lotus Corporate Park
Goregaon East
Off Western Express Highway
Mumbai, Maharashtra 400063

We request You to please provide the following information in your complaint:

  1. Identification of the information provided by You.
  2. Clear statement as to whether the information is personal information or sensitive personal information.
  3. Your address, telephone number or e-mail address.
  4. A statement that You have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be.
  5. A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to You.

Complaint Status

Investors Complaint data for the month ending – May 2024

Sr. No.
Received from
Pending at the end of last month
Received
Resolved*
Total Pending #
Pending complaints > 3 months
Average Resolution time^ (in days)
01.
Directly from Investors
0
0
0
0
0
0
02.
SEBI (SCORES)
0
0
0
0
0
0
03.
Other Sources (if any)
0
0
0
0
0
0
Grand Total
0
0
0
0
0
0
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of Monthly Disposal of Complaints

Sr. No.
Month
Carried forward from previous month
Received
Resolved*
Pending #
01.
April, 2024
0
0
0
0
02.
May, 2024
0
0
0
0
Grand Total
0
0
0
0
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of Annual Disposal of Complaints

Sr. No.
Year
Carried forward from previous year
Received
Resolved*
Pending #
01.
2020-21
0
0
0
0
02.
2021-22
0
0
0
0
03.
2022-23
0
0
0
0
04.
2023-24
0
0
0
0
Grand Total
0
0
0
0
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the year.